Frequently Asked Questions
This section is dedicated to providing support and answers to your questions.
Here you will find useful information about how to use our service and how to solve any issue.
Use the search bar to quickly find the answers to your questions. Alternatively, start a conversation with our Support Team via chat at any time or contact us at [email protected].
If you need additional information or advice on an item please send us a message via our online chat or an email at [email protected]. Our team will be happy to assist you as soon as possible.
All our artworks come with certificates of authenticity released by Wallector’s experts. If available, we will also share provenance documents, certificates from Archives, Foundations, artists, and/or artists’ relatives.
We can offer the framing service for many artworks, even though some exclusions may apply. If you would like to frame your artwork, contact us at [email protected] and we will send you a selection of frames you can choose from.
Delivery times vary according to the Country of departure of the work (generally Italy or France) and the Country of destination. We usually manage to deliver our works within 5-10 days from the payment. If export documents are required for shipment outside the Country, Wallector takes care of managing the process for obtaining the documents in the shortest time possible. We manage standard, express, fully insured, and White Glove shipments according to customer needs. When your order ships, you will receive a shipment confirmation email with a tracking number.
In many cases you can collect your goods from us either in person or by sending us a prepaid shipping label. Please send us an email at [email protected] before placing the order and we will let you know as soon as possible.
You can apply your Discount code during the “View Item” step or directly at the checkout. Remember to click on Apply and to verify the discount has been accepted by the system. Contact [email protected] for any doubt.
We strongly recommend that you inspect the items as soon as they are delivered. If you notice any defects on the package, please accept with reserve, take some pictures of the external and internal box and send them at [email protected] within 3 business days in order to open the claim with the carrier. If the product is damaged but repairable, you can choose whether to keep it and request a partial refund or return it. You can find more information by visiting our Returns and Refunds page.