Frequently Asked Questions

This section is dedicated to providing support and answers to your questions.

Here you will find useful information about how to use our service and how to solve any issue.

Use the search bar to quickly find the answers to your questions. Alternatively, start a conversation with our Support Team via chat at any time or contact us at [email protected].


Why should I create an account?

By creating an account on Wallector, you will have access to several features such as: create a Wishlist of your favorite items, see the orders history, and check the tracking details, manage multiple billing and shipping addresses.

I forgot my Wallector password. How can I log in?

To reset your Wallector password, click the Sign In link located on the right of this webpage header and then click “Forgot Your Password.” Add your email address, type the letters you see in the captcha and then click “Reset my password.” You will receive a link by email to reset your password.

How can I purchase art on your website?

To place an order, simply add the preferred item(s) to the cart, log in or continue the check-out process as a guest. In the shipping tab, enter your shipping and billing addresses, enter any discount code, and then proceed to the payment. At the end of the checkout, you will receive an email summarizing your order.

Can I change the currency settings?

You may view the product price in Euros and US dollars. To do so, select your preferred currency in the product tab. Conversions are based on exchange rates and are updated daily; as a result, prices may fluctuate.

Which payment methods are accepted on your website?

Our site supports the following payment methods: credit and debit cards (Visa, Mastercard and American Express), Paypal, Google pay, bank transfer (only over 1.000 Eur or upon request).

How can I manage my Wishlist?

To add a work to your Wishlist, click on the white heart at the bottom right corner of the desired work. To remove a work from your Wishlist, please click on the heart again.


How can I contact you for more info about an item?

If you need additional information or advice on an item please send us a message via our online chat or an email at [email protected]. Our team will be happy to assist you as soon as possible.

Can I see the artwork in person before I buy it?

Yes, even though some exclusions may apply. For some artworks located in Italy we can arrange a viewing with you in our office in the center of Rome. Contact us at [email protected] to check for availability and book an appointment. For the items not located in Rome we cannot arrange in-person viewings, but you can request additional detailed images of the artworks by contacting us at [email protected] . You can also place the order, receive the item, and then, if you change your mind, return it up until 14 days after you received it. Just make us aware of your intent by contacting us at [email protected] . For further details, you can consult our Return and Refund Policy and Terms of Use.

How can I know if the artwork I bought is authentic?

All our artworks come with certificates of authenticity released by Wallector’s experts. If available, we will also share provenance documents, certificates from Archives, Foundations, artists, and/or artists’ relatives.

Can I receive my artwork framed?

We can offer the framing service for many artworks, even though some exclusions may apply. If you would like to frame your artwork, contact us at [email protected] and we will send you a selection of frames you can choose from.

How many days do you need to ship my order?

Delivery times vary according to the Country of departure of the work (generally Italy or France) and the Country of destination. We usually manage to deliver our works within 5-10 days from the payment. If export documents are required for shipment outside the Country, Wallector takes care of managing the process for obtaining the documents in the shortest time possible. We manage standard, express, fully insured, and White Glove shipments according to customer needs. When your order ships, you will receive a shipment confirmation email with a tracking number.

Can I collect my order in person?

In many cases you can collect your goods from us either in person or by sending us a prepaid shipping label. Please send us an email at [email protected] before placing the order and we will let you know as soon as possible.

How do I use a discount code?

You can apply your Discount code during the “View Item” step or directly at the checkout. Remember to click on Apply and to verify the discount has been accepted by the system. Contact [email protected] for any doubt.

What happens if the artwork I purchased arrives damaged?

We strongly recommend that you inspect the items as soon as they are delivered. If you notice any defects on the package, please accept with reserve, take some pictures of the external and internal box and send them at [email protected] within 3 business days in order to open the claim with the carrier. If the product is damaged but repairable, you can choose whether to keep it and request a partial refund or return it. You can find more information by visiting our Returns and Refunds page.