Help Center

This section is dedicated to providing support and answers to your questions.

Here you will find useful information about how to use our service and how to solve any issues.

Use the search bar to quickly find the answers to your questions. Alternatively, you can start a support chat at any time.

How can I know if the artwork I bought is authentic?
All our artworks come with certificates of authenticity released by Wallector’s experts. If available, we will also share provenance documents, certificates from Archives, Foundations, artists, and/or artists’ relatives.
How many days do you need to ship my order?
Delivery times vary according to the Country of departure of the work (generally Italy or France) and the Country of destination. We usually manage to deliver our works within 5-10 days from the payment. If export documents are required for shipment outside the Country, Wallector takes care of managing the process for obtaining the documents in the shortest time possible. We manage standard, express, fully insured, and White Glove shipments according to customer needs. When your order ships, you will receive a shipment confirmation email with a tracking number.
Which payment methods are accepted on your website?
Our site supports the following payment methods: credit and debit cards (Visa, Mastercard and American Express), Paypal, Google pay, bank transfer (only over 1.000 Eur or upon request).
Can I see the artwork in person before I buy it?
Yes, even though some exclusions may apply. For some artworks located in Italy we can arrange a viewing with you in our office in the center of Rome. Contact us at [email protected] to check for availability and book an appointment. For the items not located in Rome we cannot arrange in-person viewings, but you can request additional detailed images of the artworks by contacting us at [email protected]. You can also place the order, receive the item, and then, if you change your mind, return it up until 14 days after you received it. Just make us aware of your intent by contacting us at [email protected] . For further details, you can consult our Return and Refund Policy and Terms of Use.
What happens if the artwork I purchased arrives damaged?
We strongly recommend that you inspect the items as soon as they are delivered. If you notice any defects on the package, please accept with reserve, take some pictures of the external and internal box and send them at [email protected] within 3 business days in order to open the claim with the carrier. If the product is damaged but repairable, you can choose whether to keep it and request a partial refund or return it. You can find more information by visiting our Returns and Refunds page.
I forgot my Wallector password. How can I log in?
To reset your Wallector password, click the Sign In link located on the right of this webpage header and then click “Forgot Your Password.” Add your email address, type the letters you see in the captcha and then click “Reset my password.” You will receive a link by email to reset your password.